Refund Policy

We want your CozyPxl order to feel clear and fair. If something is wrong with your order, contact us at cozypxl11@gmail.com with your order number.

Damaged or incorrect items

If your item arrives damaged or incorrect, email us with your order number and clear photos of the issue. We will review the case and help with the next steps.

Returns

Items should be unused, in their original condition, and returned only after we confirm the return instructions by email. Return eligibility may vary depending on the item condition and order details.

Order changes and cancellations

If you need to change or cancel an order, contact us quickly. We cannot guarantee changes once an order has started processing or shipped.

Refund timing

Approved refunds are processed back to the original payment method when possible. Your bank or card provider may take additional time to post the refund.

Final sale or used items

Items that are used, damaged after delivery, missing original packaging, or returned without approval may not be eligible for a refund.