FAQ — Shipping & Returns

We want every Cozy Pxl order to feel simple, clear and stress-free. This page answers common questions about shipping, tracking, returns and support.

Is Cozy Pxl made for US customers?

Yes. Cozy Pxl is primarily focused on cozy gaming and desk setup lovers in the United States, while selected products may also be available in other regions.

How long does delivery take?

Delivery times can vary by product, destination and supplier processing time. Any available shipping options and costs are shown at checkout.

Do you provide tracking?

When tracking is available, tracking details are sent by email after your order ships.

What if my item arrives damaged or incorrect?

Please contact us with your order number and clear photos of the issue. We will review the case and help with the next steps.

Can I return an item?

If something is not right with your order, contact us as soon as possible with your order number. Return options may depend on the product, destination and condition of the item.

Are all products ready to ship?

Only products that are active on the store should be considered available for purchase. Draft product ideas are internal sourcing candidates and are not available for sale.

Need help?

Email us at cozypxl11@gmail.com and include your order number if you have one.